In September 2016, new Operator John Doe transitioned into a struggling Team, immediately recognizing that his primary focus needed to be operational excellence centered around a positive culture. After those foundations were firmly set, John shifted his focus outward and began expanding the Restaurant’s reach within the Community.

when I spent most of my time with the top five leaders, many Team members were not receiving the attention they needed in order to thrive. So I gave each Team member a personality profile and created leadership groups accordingly. These adjustments have helped me understand how to foster growth in each Team member individually.

For us it’s had to begin at a micro level, within the culture of our Restaurant. Most conflicts between Team members can be resolved when viewed through the lense of our core principles: honor, dignity and respect. Typically, employee relationships become much stronger once they’ve worked together to resolve their differences.